Terms and conditions

Terms and Conditions
1.The Agreement Between Us
2.Terms and Conditions that apply to the Services
3.Provisions Relevant to Particular Types of Client
4.Risk Warnings

Terms and Conditions download
This document is important and contains the terms on which we provide our online bullion, CFD and currency trading (the “Services”) to you.
Due to CFTC regulatory restrictions and in accordance with the Dodd-Frank Act, AM MARKETS cannot open accounts for "The United States Of America residents".
It is essential that you read and understand these terms and we will ensure that you have a proper opportunity to do so by not allowing you to trade until you have confirmed to us that you have read these terms. If you have any questions please let us know.
AM MARKETS(“AM Markets”) is authorized and regulated by the FINTRAC - Money services business (MSB).
1. The Agreement Between Us
1.1 The Agreement between us (this “Agreement”) comprises:
These terms and conditions and the terms and matters set out in the Account Opening Application Form and any sub mandates.
This Agreement represents all the terms agreed between us regarding the services unless we have agreed in writing to supplement or vary this Agreement.

1.2. Effective Date
This Agreement shall come into force on the earlier of the date you complete and sign the Account Opening Application Form or the date you begin to use the Services (being a day we are open for business or the next business day if we are not open, a “Business Day”). Our obligations under this Agreement in relation to our Services shall become effective on the Business Day we receive a transfer of funds into your account.

1.3. Cancellation Rights
You have a right to cancel this Agreement within 14 days of the Business Day we receive the completed Account Opening Application Form from you. If you would like to cancel this Agreement please let your contact at AM Markets know or email us on cs@ammarkets.com.
If you do not exercise this right to cancel within the requisite time period, you will still be entitled to exercise your right to terminate this Agreement under clause.
You agree that the right to cancel and the right to terminate under the Agreement only relate to cancelling or terminating the Agreement. Such cancellation or termination shall not affect the completion of transactions initiated prior to us receiving your notice of cancellation or termination. Cancellation or termination shall not affect your or our accrued rights, indemnities, existing commitments or any other contractual provision intended to survive termination of this Agreement.
Penalty will apply on cancellation provided however you shall pay our fees on a pro-rata basis to the date of cancellation and any additional expenses necessarily incurred by us (or a third party) in cancelling this 3 Agreement and any losses necessarily realized in settling or concluding outstanding transactions and transferring your funds back to you.
You should note that we will provide the Services to you until we receive notice of cancellation pursuant to your cancellation right and if you do cancel the amount you receive back may be less than your initial investment due to fluctuating market values, payment of any fees due to us, costs us incur and any costs incurred by us due to circumstances outside our control.
Canada resident means any of the following: any natural person residing in the Canada; any corporation, partnership, association or other legal entity created or organized under the laws of any jurisdiction of Canada; a branch or agency of a foreign entity located in Canada; a trust of which the trustee is resident in Canada; an estate of which a person residing in the Canada is the executor or administrator; or any account held for the benefit of a person residing in Canada.

2. Terms and Conditions that apply to the Services
2.1. AM Markets 
AM Markets  is authorized and regulated by the FINTRAC - Money services business (MSB)
Our email address is cs@ammarkets.com.

2.2. Non-advised dealing services
Unless we have agreed to provide you with investment advice and given you a personal recommendation in relation to a particular transaction, we offer “non-advised dealing services” which means us buying from you or selling investments to you or buying or selling investments on your behalf when you do not wish us to advise you on the merits or the suitability of the transaction for you.
Any instructions you give us in relation to non-advised dealing services must be given by you through our online bullion, CFD and currency transaction systems (the “Online Platform”) unless we agree otherwise.
We will provide you with prices at which the relevant currency, bullion and CFD can be purchased or sold either verbally or via the Online Platform.
You are required to settle each transaction on the date agreed with us for the settlement or if there is no such date, then the second Business Day after the execution of an order by us or on such other date as we may determine (the “Value Date”).

2.3. Appropriateness
Even if we are not providing you with investment advice, for certain types of investment (considered by us to be complex investments) when we receive instructions to deal on a non-advised basis we will assess the appropriateness of such instructions by reference to your knowledge, experience and understanding of the risks involved. Should we not have sufficient information to make this assessment we reserve the right not to act on instructions received from you.
If we consider that (with regard to the information we hold about you) a transaction is inappropriate, we shall warn you of this. If you wish to proceed with the transaction after having been given this warning, you shall be solely responsible for that decision.

2.4. Confirmations
When we deal for you on a non-advised basis we will provide you with a notice in electronic form confirming the execution of your order and providing you with details of the transaction (such as the price and any rate of exchange used for a currency conversion). You should check the confirmation carefully and let us know immediately of any errors. Unless you let us know within 24 hours that there is an error in the confirmation we send you it will be deemed to be binding on you (in the absence of manifest error).

2.5. Best execution
When we execute an order on your behalf we will take all reasonable steps to obtain the best possible result for you taking into account a number of relevant factors. In order to achieve best execution we have in place an order execution policy which is available on our website. Our order execution policy is reviewed periodically and also whenever a material change occurs that affects our ability to continue to provide best execution. By entering into this Agreement you confirm that you agree to this policy.
Please note that specific instructions from you in relation to the execution of orders may prevent us from following our order execution policy in respect of the elements of execution covered by the specific instruction.
When we enter into transactions on your behalf denominated in a foreign currency other than the base currency of your account (as such base currency is provided for in the Account Opening Application Form) we may carry out any necessary currency transactions (together with any hedging transactions on a transaction by transaction basis) on the settlement date for the transaction rather than the trade date at our then prevailing rates of exchange.
Payments into your account may where necessary be converted into the base currency of your account.

2.6. Capacity
Unless we agree otherwise at the time of dealing, we will be the counter party to all your transactions and act as a principal and not as agent on your behalf. Unless we agree otherwise, we will treat you alone as our client for all purposes and you shall be directly and fully responsible for performing the obligations under each transaction we enter in with you or on your behalf. We do not have nor do we seek to have any relationship with any third party on whose behalf it may be claimed you are acting.

2.7. Aggregation
Subject to any FINTRAC - Money services business (MSB) rules or regulations, we may aggregate transactions in respect of your account with those of other clients and of our employees and associates (including any holding company or subsidiary company (as defined in the Companies ) from time to time, of ours and/or any subsidiary company of any such holding company, an “Associated Company”) and their employees without asking you first. We will only aggregate your order if we believe it is likely that the aggregation of your order will 4 work overall to your advantage. However, you should note that the effect of aggregation may work to your disadvantage in relation to a particular order.

2.8. Use of our Online Platform
You will be able to enter orders at the exchange rates and prices displayed on the Online Platform.
The ownership of materials and text contained on our website, accessed from it, or otherwise distributed to you by us, is confidential and protected by copyright. You agree that this material and text is for your own personal use and that you will not disclose it to anyone else. All electronic communications between parties in the course of business may be monitored by us in accordance with relevant law.
We will notify you of your Online Platform account password by phone, letter or email. Your personal information will be requested as a means to verify your identity before the password is released over the telephone. Your password is strictly confidential and you agree to take full responsibility for all transactions, loss, costs and expenses, should any transaction be accepted and concluded by us after the password has been provided to you.
You agree that by using the Online Platform you have given your prior express consent to receive and transmit instructions for execution outside a regulated market or multilateral trading facility.
You will provide us with a list of people duly authorized by you to access the Online Platform on your behalf (each an “Authorized User”). You shall notify us immediately when any new person becomes an Authorized User or when any existing Authorized User is no longer entitled to be an Authorized User. Upon receipt of such notice, the change in Authorized User is effective immediately (or on such date as specified in the notice). However such notice shall not affect any instructions already executed prior to receipt of such notice. All instructions given and accepted by an Authorized User will be deemed to be instructions authorized by you and shall be binding on you.
You must ensure that each Authorized User quits and closes the internet browser after using the Online Platform.
You will advise us immediately if you have any reason to believe that your login and password have not been kept secure and confidential or may otherwise have become known to others.
We may at any time without notice to you suspend, withdraw or deny access to the Online Platform for any reason including but not limited to security, quality of service, failure by you to pay an amount when due or breach by you of any provision of this Agreement.

2.9. Transmission of orders
Unless otherwise agreed by us, all orders to trade must be given to us through the Online Platform. Such order shall not take effect unless actually received by us.

2.10. Orders non-binding
When you click the submit button to enter an order through our Online Platform (or give us an order by any other means we may agree) we will be under no obligation to accept it or, if accepted, under no obligation to execute it. Unexecuted orders may be cancelled at our discretion. Once an order has been entered into our Online Platform it may not be altered or cancelled by you.
We will endeavor to advise you promptly if circumstances arise where we may be unable to accept or execute your orders, provided however that we are under no obligation to provide you with our reasons for not acting on your orders and provided further that we shall not be liable to you in any way if we refuse to follow your orders.

2.11. Margin Deposit
Before executing any order, we may in our absolute discretion require a deposit of such amount as we may specify in respect of any actual, anticipated or contingent liability you may have to us in respect of anticipated or existing open positions which you have or will have with us (the “Margin Deposit”).
We reserve the right to change the margin requirements at any time and any change may become effective immediately. We may inform you of this by email, via the electronic trading platform, telephone call, fax, post, text message, or by posting notice of the change on our website. It is your responsibility to know at all times the current margin requirement applicable to your account and your open positions.

2.12. Limitations of Online Platform
Due to limitations of an Online Platform, where it is possible for a market to go negative, we reserve the right to close any open positions and/or settle the market at a pre-determined level in the positive, or at the best attainable price, which could also be negative;

2.13. Liquidity
We may, where and to the extent permitted under applicable laws and regulations, take one or more of the following steps in order to protect you:
·  Cease or suspend trading and/or refuse to enter into any trades or accept any orders;
·  Make changes to our normal trading times for all or any markets;
·  Make changes to our pricing and our spreads;
·  Change the stop out level applicable to your account;
·  Close any open positions, cancel and/or fill any orders, and/ or make changes to the pricing and/or limit the quantity of any trade, open positions and orders;
·  Take or omit to take all such other actions as we consider to be reasonable in the circumstances to protect ourselves and our clients as a whole.
We will take reasonable steps to notify you of any action we may take before we take any action to the extent practicable. If it is not practicable to give you a prior notice, we will notify you at the time or promptly after taking any such action.We will not be liable to you for any loss or damage arising under clauses 2.12. and 2.13. of this Agreement, provided we act reasonably.

2.14. Cleared funds
You must at all times have sufficient cleared funds with us before we will execute any order. We will indicate to you the sum required as the Margin Deposit for each order.
We will only accept funds from you where:
· They are from an account held in your name, either jointly or individually, the payment has originated from you and we reserve the right to verify the bank account if  the payment is made by bank transfer.
·  They are made on your behalf by an introducing broker; we have an agreement in place with that introducing broker; and we have taken all necessary check to verify the account the payment is made from.
If your account has a negative cash value for any reason, including but not limited to, the closure of your positions under term 2.17, or termination of this Agreement, that negative cash value represents a debt owed to us which is due and payable immediately.

2.15. Profits, Losses and Interest Charges on
Open Positions
For any open position held by you, we shall from time to time credit your account with profits and interest earned, or debit your account for losses and interest incurred from the date agreed with us until the Value Date (as defined in clause 2.2.4 above) or until the position is closed or liquidated, in the following manner:
for buying of one currency against the sale of another currency and the currency bought has a higher interest rate than the currency sold, interest arising there from shall be credited to your account;
for bullion contracts, interest arising from buying or selling bullion shall be credited or debited to your account;
in the case of a negative interest rate, interest arising therefrom shall be debited to your account;
in the case of CFDs, we will charge an interest rate in respect of each [long (or bought)] open position;
in the case of long (or bought) positions we will settle the difference between the price or level at which we entered into the transaction with you and the price or level of the subject matter (or underlying) on the Value Date, if it is higher we will pay the difference to you but if it is lower you will pay the difference to us;
in the case of short (or sold) positions we will settle the difference between the price or level at which we entered into the transaction with you and the price or level of the subject matter (or underlying) on the Value Date, if it is lower we will pay the difference to you but if it is higher you will pay the difference to us.
In all cases, interest shall be at the rate we determine from time to time and published on our website.

2.16. Advances and Interest Rate
If you are not able or not willing to settle any transaction on the Value Date or on such date as we shall require settlement, we may (but without obligation to do so) make an advance to you of such amount as is necessary for direct settlement of any transaction in whole or in part and you undertake to repay the US dollar equivalent (at the exchange rate or rates as we shall stipulate) upon demand with interest therein at the rate of 3% per annum above the prime lending rate in Canada for the time being in force, calculated on a daily basis from the date of such advance up to and including the date of repayment in full. Interest at the above rate shall be chargeable on the following items:
Any part of the Margin Deposit or additional Margin Deposit not paid or deposited in the form of cash; and any amount due to us which remains outstanding.
This clause 2.16 shall not be construed as binding us to make any advance to you nor shall it prejudice any of the rights and remedies we have against you or any other persons under this Agreement or otherwise conferred by applicable law.

2.17. Forced Liquidation
You are required to maintain a sufficient level of Margin Deposit. We reserve our right to close out all open positions:
·  If at any time the Margin Deposit held by us is approaching or is no longer sufficient to cover the negative mark to market value of any or all open positions that you have with us;
·  If at any time the pre-agreed credit limit assigned to you is no longer sufficient to cover the negative mark to market value of any or all open positions that you have open with us.
Shall have the right in our absolute discretion, to determine the mark to market value from time to time. In addition to other remedies available to us, if you fail to pay an amount when due under this Agreement, we have the right to close (by either buying or selling) any or all of your open positions.
We are not obliged to contact you before we take the relevant action under clause 2.17.1. If however we do so, the margin call may be made by email, via the electronic trading platform, telephone call, fax, post or text message. The margin call will be deemed to have been received if we have left a message requesting you to contact us, or if we have been unable to leave a message but made reasonable endeavors to do so.

2.18. Quoting error
We will use all reasonable endeavors to provide up-to-date quotes for all currencies, bullion and other instruments traded on or through our Online Platform however we give no assurance that the prices quoted are accurate.
In accordance with clause 2.31.1, should a quoting error occur due to a typographical error or other obvious mistake in a quote or indication (the “Quoting Error”), we are not liable for any damages, claims, losses, liabilities or costs arising from the Quoting Error. We reserve the right to make the necessary adjustments to correct the Quoting Error and close any position opened on the basis of a Quoting Error. Any dispute arising from a Quoting Error will be resolved on the basis of the fair market value, as determined by us acting reasonably, of the relevant currency at the time such Quoting Error occurred.

2.19. Credit Limits
We may, but have no obligation to grant you a credit limit in an agreed currency that can be offset against a negative mark to market value on an open position, or an amount applicable to unsettled trading losses to some or all trades (either individually or in aggregate or both).
If the negative mark to market of an open position is approaching or has exceeded your credit limit, we reserve the right to require you to pay an amount in addition to the Margin Deposit in our absolute discretion. Any credit limit we set may be reduced or withdrawn at any time by giving you notice in writing.
If we act on an instruction which would result in a credit limit being exceeded:
we are not obliged to advise you of this;
you will be liable to us for all amounts due to us including those above any credit limit;
we are not obliged to act upon any subsequent instruction where a credit limit may be exceeded.

2.20. Authorization Limits
You may notify us of an authorization limit applicable to some or all trades either in general or for particular Authorized Users. You may withdraw any such authorization limit at any time by giving us notice in writing. We may, in our absolute discretion, impose an authorization limit on you and/ or any Authorized Users or vary any such limit at any time by giving you notice in writing in accordance with clause 2.29.

2.21. Material interests and conflicts
As part of an international organization which provides a number of services to a range of clients, there may be times when there is a conflict between our interests, or the interest of an Associated Company and the duty we owe to you or any other client, or a conflict between the differing interests of two or more clients to whom in each case we owe a duty. Under Canada legislation we are required to have in place arrangements with a view to taking all reasonable steps to manage such conflicts of interest constituting or giving rise to a material risk of damage to the interests of our clients. We have established a comprehensive conflicts of interest policy to identify and manage such actual or potential conflicts of interest. Where we do not consider that the arrangements under our conflicts of interest policy are sufficient to manage a particular conflict, we will inform you of the nature and/or source of the conflict. Our full conflicts of interest policy is available on request.

2.22. Client money
All amounts held in your account will be received and held by us as client money and segregated (“Segregated Funds”) by us. Unless you have notified us in writing to the contrary, we may hold Segregated Funds in a segregated account located outside Canada or pass money held on your behalf to an intermediate broker, settlement agent or counter party located outside Canada. The legal and regulatory regime applying to any such person may be different from that of Canada and in the event of the insolvency or any equivalent failure of that person, your money may be treated differently from the treatment which would apply if the money was held in a segregated account in Canada.
You agree that in the event that there has been no movement on your account for a period of at least seven years (notwithstanding any payments or receipts of charges, interest or similar items) and/or we are unable to trace you despite having taken reasonable steps to do so, we may release your money from the segregated account and dispose of same at our sole discretion.
2.23. Confidentiality
We will use reasonable endeavors to ensure that all confidential information relating to you and your account is kept confidential. However, you authorize us to disclose information (confidential or not):
·  To our employees (or employees of our agents, nominees or custodians or other persons appointed by us in connection with your account) on a need- to-know basis;
·  To the FINTRAC - Money services business (MSB) and any other regulatory authority, to the extent that they are entitled to the information sought;
·  Otherwise as may be required by law, best investment business practice, industry regulations or codes of practice in the circumstances described in clause 2.24 below.

2.24. Data Protection
When you provide your personal data on the Account Opening Application Form or otherwise you confirm that it is current, accurate and complete.
We will use your personal data in accordance with the Data Protection .
You agree that we may check your personal information with other information that you provide or that is held by us about you to verify your identity and other information relating to you and we may also carry out credit assessments on you. In doing so, your personal information may necessarily be disclosed to third parties.
All personal information about you, including sensitive personal information, that we acquire may be stored (by electronic and other means) and used by us in the following ways:
·  To enable us to provide Services to you;
·  To respond to requests for information from you;
·  To follow up with you after you request information to see if we can provide any further assistance;
·  For statistical purposes and for market and product analysis;
·  To develop and improve the products and Services we provide and/ or may provide to you (and/or to your organization);
·  For our own administrative purposes (including, but not limited to, maintaining our records) and compliance purposes;
·  For the prevention of fraud or other crime and its detection;
·  To prevent or detect abuses of our Services or any of our rights and to enforce or apply our terms and conditions and/ or other agreements or to protect our (or  others’) property or rights;
·  To contact you (for example, by telephone, fax, e-mail or other means) to let you know about products or Services that we think may be of interest to you;
·  To permit our Associated Companies also to contact you (for example, by telephone, fax, email or other means) to let you know about products or services that they think may be of interest to you;
we may from time to time carry out or instruct others to carry out certain money laundering checks imposed on us by law required for the prevention and detection of crime, money laundering and, in particular, international terrorist financing. We may use staff employed by Associated Companies, whether in this country or overseas if appropriate, we will engage specialist contractors to carry out such work whether here or abroad. In any event, any staff involved in such checks will be specially trained and will not share information about you with any third party unless permitted by law to do so. Such staff shall be at all times only act in accordance with our instructions and any such checks will be carried out in a secure environment. You hereby agree to the sharing of your personal information in this way for these purposes. Please note that we may use electronic verification services for identification purposes.
Except where indicated above, we will not provide your personal information to organizations outside of our Associated Companies to use for their own marketing purposes without your consent but we may disclose your personal information outside of our organization:
·  To other organizations we may engage to perform, or assist in the performance of, our Services or to advise us, provided that they will only be given access to your personal information to perform such assistance, services or advice and not for other purposes.
·  We shall endeavor to ensure that any such organization undertakes to adopt appropriate security measures in respect of your and others’ personal data; in circumstances in which we may be required or authorized by law, court order, regulatory or governmental authorities to disclose your personal information.
We may sometimes transfer your personal information to countries that do not provide the same level of data protection as Canada. If we intend to do this, then where practical and appropriate, before doing so we will put contractual arrangements in place to ensure the adequate protection of your information and we shall endeavor to ensure that any such contractual arrangements comply with the standards required by FINTRAC - Money services business (MSB).
We have security procedures covering the storage and disclosure of your personal information to prevent unauthorized access and to comply with our legal obligations.
You are entitled to ask us for details of the personal information that we hold about you, the purposes for which it is being or will be processed and the recipients or classes of recipients to whom it is being or will be disclosed. If you would like to request copies of this information, please contact us. We may charge a fee for providing this information to you (details of which are available upon request). If you make a written request to us, we will also correct, delete and/or block personal information from further processing if that information proves to be inaccurate.

2.25. Cookies
Cookies are small pieces of information sent by a web browser so it can later be read back from that browser. Cookies may be used on some pages of our Online Platform and website to provide users with a more customized browsing experience. Cookies are not used to determine the personal identity of anyone merely visiting our website.
You can choose whether and how a cookie will be accepted by changing your preferences and options in your browser. However you may not be able to access some parts of the website and Online Platform if you choose to disable the cookie acceptance. We therefore recommend you enable cookie acceptance to benefit from all the services on our website and the Online Platform.
2.26. Intellectual Property
You agree that we are the sole owner (except to the extent owned by any third party licenses and except to the extent licensed by any of our Associated Companies) of all right, title and interest in the Online Platform and any information or data generated by the Online Platform.
At no time shall you enter into commitments for us or in our name or use our intellectual property for any purpose whatsoever. You will not use our name or intellectual property without our prior written approval nor will you represent yourself as being affiliated with, or authorized to act for us.
2.27. Complaints and Disputes
If you have a complaint in respect of our Services you can in the first instance write to our Compliance Officer. Details of our internal complaints policy are available on request. If you are dissatisfied with the result of our complaints procedure you may be able to complain directly to the Financial Services Commission.
2.28. Compensation
There is currently no statutory compensation scheme in place if we are unable to meet our liabilities in respect of investment business.
2.29. Communicating With Each Other
2.29.1. Communication to us by post
Unless we advise you to the contrary, our address for written communication is AM Markets, Canada.
Communication to us during a face to face meeting or by fax or telephone We will (subject to clause 2.10) act upon instructions received during a face to face meeting, by telephone or fax but we cannot accept any responsibility for any inconsistency between face to face, telephoned or faxed instructions and any subsequent written confirmation.
2.29.3. Email communications
You agree that we may communicate with you by email and (subject to clause 2.10) act on instructions received via email from you. You acknowledge and accept the risks inherent in email, particularly of its unauthorized interception and of its not reaching the intended recipient. Please notify us in writing if you do not consent to the use of email as a means of communication in relation to this Agreement and its subject matter.
2.29.4. To us by your nominated third party If you authorize us to accept the instructions of a nominated third party we will do so until we receive notice to the contrary from you. The same rules apply to face to face, written, telephoned, faxed or emailed instructions received from a third party as they do to instructions received from you and you must ensure that your nominated third party complies with these rules.
2.29.5. Communications by us to you
We will write to, fax, telephone or email you and/or, as appropriate, a third party authorized by you, at the address(es) and the other contact details as set out in the Account Opening Application Form or any other address(es) and other contact details you notify to us in writing. To help us manage and administer your account properly our representatives or employees may occasionally call you on the telephone or visit you without clearing this with you first.
2.29.6. Apparent instructions
As long as we act reasonably, you authorize us to rely on instructions by whatever means transmitted which appear or purport to be sent by you or a third party authorized by you.
2.29.7. Receipt of instructions and notices
If an instruction or notice from you is received by us outside business hours (meaning 9:00 am to 5:00 pm Monday to Friday on a day that is not a public holiday in England), the instruction or notice is deemed to have been received by us on the next Business Day following receipt. Any notice posted on our website will be deemed to have been given 3 days after the notice was posted.

2.30. Your undertakings
2.30.1. Authority
You undertake that you have full power and authority to enter into, and to instruct us, on the terms of this Agreement.
2.30.2. Information
You undertake:
·  All the information you have supplied to us in the Account Opening Application Form, during meetings with us or otherwise is complete and accurate;supplied by you in the Account Opening Application Form or otherwise;
·  To supply us with all information, documentation or copy documentation that we require in order to allow us to carry out our account opening procedures and carry out ongoing monitoring of you;
·  To provide us with any additional information which may be reasonably required by us in order that we can fulfill our legal, regulatory and contractual obligations in connection with or relating to this Agreement;
2.30.3. Your investments
You undertake that:
(unless otherwise agreed with us) the investments and cash within your account are within your beneficial ownership and are and will remain, for the term of this Agreement, free from all liens, charges and any other encumbrances; while this Agreement continues you will not, except through us, deal, or authorize anyone else to deal in the investments in your account; while this Agreement continues you will not, either directly or indirectly, cause us to incur any liability to any third party which is not anticipated by the express terms of this Agreement.
2.30.4. Documents You undertake to sign and/ or produce, by the time we ask you to, any documents we need to enable us to carry out our duties under this Agreement.
2.30.5. Indemnity
You indemnify us on our written demand against all proceedings, actions, costs and expenses, claims, demands and/or other liabilities incurred by us, our agents, or any nominee or custodian, as a consequence of:
·  The acceptance of instructions from you or any Authorized;
·  User over the telephone or by fax or by email or via the Online Platform;
·  Any breach by you or any Authorized User of any of the terms of this Agreement.
2.30.6. This indemnity shall not apply to the extent of any liability caused by a breach of this Agreement by us or the gross negligence, fraud or willful default of us, our agents, a nominee or custodian.

2.31. The extent of our responsibility for our actions and the actions of others
We will carry out our duties with reasonable skill, care and diligence and in accordance with the instructions and authority you have given us. As long as we do this, we cannot and do not accept any liability for loss (or the loss of an opportunity to gain) which arises from the provision of our Services for and on your behalf. We shall not be liable under any circumstances for any direct, indirect or consequential loss incurred as a result of a delay in funds reaching you.
2.31.2. We accept responsibility for our own nominee(s)
We accept responsibility for the acts or omissions in respect of this Agreement of any nominee company controlled by us or controlled by one of our Associated Companies.
2.31.3. Custodians / agents (other than our own nominee(s))
We will exercise reasonable care in our choice of nominees, custodians or agents and we will monitor their continuing suitability. As long as we do this (and as long as the losses do not arise directly from our gross negligence, fraud or willful default) we cannot and do not accept responsibility for loss arising from the default of a nominee (other than our own nominee), a custodian or agent whether the loss arises from the loss of funds, investments, title documents or otherwise.
2.31.4. Events outside our reasonable control
We cannot and do not accept responsibility for losses you suffer as a result of our (or our agents, nominees, custodians or others appointed by us) failing to comply with these terms (or terms or matters contained in the Account Opening Application Form) as a result of circumstances outside our or their reasonable control. These circumstances would include, but not be limited to, interruption of power supply, electronic equipment or supplier failure. Neither objectives nor restrictions will be deemed to be breached as a result of changes in the value of investments caused by movements in the market.
2.31.5. Market Disturbances
We may give a notice (a “Disturbance Notice”) to you at any time if we form the view that market or trading conditions in 9 the relevant market for the currency, bullion or other instrument concerned are seriously disturbed. This includes circumstances where, in our opinion, deposits in the currency, bullion or the instrument concerned are not available to us in the ordinary course of business in the relevant market or because of national or international financial, political or economic circumstances or exchange controls, it is impractical. When a Disturbance Notice is given, our obligations will be suspended while we negotiate alternative arrangements with you. If we reach agreement before the Value Date, those alternative arrangements will apply. If we do not reach agreement within that period, we will each be released from our obligations under the relevant transaction.
2.31.6. Liquidity During Market Disruption Events Or Events Outside Our Control
In order to protect you and act in your best interests in the event of exceptional market conditions that are outside our control and include, but not limited to, extreme volatility, significant reduction or a temporary or permanent cessation in liquidity in an underlying market or where pricing may be unstable, we, at our discretion, and with immediate effect can suspend pricing an instrument, place a market on close only or take any other action we consider reasonable.
Preservation of rights under the Financial Services  and the regulatory system Nothing in this Agreement is intended to have, or has the effect of excluding or restricting our duties or liabilities to you under the Financial Services Act 2007, the Securities or the regulatory system.
2.31.8. Agency status
In any circumstances in which we act as your agent you will be bound by our actions. These circumstances may include but not be limited to our dealing with a third party on your behalf or arranging for a third party to receive or hold your money. Nevertheless, none of the Services shall give rise to any fiduciary or equitable duties which would prevent or hinder us or any Associated Company in transactions with or for you, including program trades, acting as both market maker and broker, or acting as agent in dealing with other associates or clients and obtaining a profit from any such activity.